The future of retail is social.

Today’s consumers are online, mobile, and social. And they expect their favourite brands to be so as well. Retailers who are succeeding in social marketing are using social platforms to build exceptional customer experiences, provide customer service, and engage with younger generations such as Millennials and Gen Z.

With industry research indicating that customer experiences will soon overtake price as the deciding factor in which brands consumers ultimately choose to do business with, retailers must get on board now and establish a strong social media presence.

Social Media for Customer Service.

Research shows some pretty compelling reasons why retailers must take extra care to engage with their social followers. According to the research 90% of consumers try to reach out to brands on social media. When consumers’ questions or complaints are ignored, 36% will publicly shame a brand and 1 in 3 will switch to a competitor. 10 hours is the average amount of time it takes for brands to respond, however, 4 hours is the maximum that people will wait for a response.

What we do different.

To build brand loyalty among millennials, retailers must also engage this generation on a more personal level, using storytelling, visuals, and authenticity. Millennials appreciate being able to interact with brands and to be listened to anywhere and anytime about their concerns and experiences. A brand’s availability 24-7 is significantly more important to millennials than other generations, making social platforms an ideal channel to engage with the always-on, connected millennial consumer.

We Do It All

Our Social Media Services

Let our experienced digital teams look after your Social Media Management. We manage all aspects from strategy, content creation, content management and acquisition and advertising.

We provide a range of high-value social media consultancy services through which we help you to achieve tangible results from your social media activities.

We provide a range of social media design, writing and posting services to help you directly or indirectly market your offerings through online social media.

Our social media advertising services are proven to accelerate growth. By advertising through social media, 100% of our clients have seen results.

We offer consumer support through your social media channels such as Facebook and Instagram providing fast resolution to customer questions and problems.

Let us be your brands socialite.

We offer a full and flexible service, covering strategy, creative, paid media, community management and customer service, campaigns, influencers and much more.

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Why do you need social media management?

Your customers are on social media.

Regardless of what industry your company is in, your customers are using social media on a daily basis. It is important that you keep them engaged and connected to your brand so that you’re always their first option. Offering prompt customer service to customers who are facing genuine problems or need information about your brand or service is vital in this digital world.

People are talking about your company on social media.

We monitor conversations to see if your customers are talking about your brand and in what context. You need to listen to what your customers are saying about your company on social media and respond to their concerns. Our social media management services focus on highlighting the positive aspects of what your brand has to offer and respond sincerely to negative remarks.

Companies deserve expert social media management.

Most business owners and marketing managers do not have time to manage all of their social media channels. Our team is on hand for regular site visits to your location to gather the information required to maximise the effectiveness of your posts and engagement giving you the edge over your competitors. Each member of our firm know social media inside out and our agency can help you reach your marketing goals and a new customer base. The pages we manage more often than not achieve the best engagement stats with customers compared to their closest competitors week on week.

Ready to start your next project?

Strategy, technology and design are the cornerstones of developing strong user experiences that support your needs and strengthen your business.

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